Included is a fully audited and compliant Support Coordination Service Agreement Template (8 pages) and Easy Read version (22 pages).  Both versions are legally binding between the NDIS provider and the participant and include:

• Provider and participant personal information and contact details as well as contractual terms with start/end dates
• Explanations of what the agreement is for, the responsibilities of providers and participants
• Processes to ensure continuity of supports
• Information on the collection of personal information
• How invoicing and payments work
• Terms on how to change or end the agreement
• The policy for cancellation of a booked service
• How the agreement will be recorded/filed
• Information on how to deliver feedback/complaints for the services provided
• Various signature boxes to accept the Agreement
• A section for your organisation’s contact details
• A table to insert the participant’s Schedule of Supports and their cost

Simply refer to the highlighted sections to confirm your policies on matters such as Cancellations and Terminating Service Agreements, and to personalise your organisation’s details, branding and supports being offered.