This pack includes all the documents you require to comply with an NDIS Certification Audit (Core Module).  All documents are created in either Microsoft Word or Microsoft Excel for your ease of use. You will receive a Questionnaire to send back to our consultants so we can tailor your pack and complete the online application on your behalf. A User Manual will guide you for ongoing use of your documents. Included in this package are:

• FAQs – NDIS Auditing for Verification and Certification
• NDIS Policy and Procedure Manual (Core Module Certification), with approximately 50 policies and procedures, including:
  • Governance Structure and Processes
  • Policy Development and Review Policy
  • Responsive Support Provision Policy
  • Organisational Chart
  • Consultation and Authority Chart
  • Asset Management Policy
  • Authority to Sign Policy
  • Management Training and Development Policy
  • Quality Systems Policy
  • Financial Management Policy
  • Financial Authorities Policy
  • Purchasing Policy
  • Computer Virus and Backup Protection Policy
  • Risk Management and Assessment Policy
  • Quality and Continuous Improvement Policy
  • Conflict of Interest Policy
  • Feedback Policy
  • Confidentiality and Information Sharing Policy
  • Support Coordination Policy
  • Plan Management Policy
  • Person Centred Supports Policy
  • Access to Service Policy
  • Entry, Exit and Transition Policy
  • Community Access Service Policy
  • Participant Financial Accountability Policy
  • Decision-Making and Choice Policy
  • Professional Boundaries Policy
  • Duty of Care, Dignity and Risk Policy
  • Participant and Integration Policy
  • Protection of Legal and Human Rights and Freedom from Abuse and Neglect Policy
  • Mandatory Reporting and Duty of Care Policy
  • Diversity and Cultural Inclusion
  • Incident Management Policy
  • Advocacy Policy
  • Legal Guardian Reporting Requirement Policy
  • Restrictive Practices Policy
  • Medication Management Policy
  • Waste Management Policy
  • Severe Dysphagia Management Policy
  • Mealtime Management Policy
  • Emergency Evacuation Policy
  • Equity and Diversity Policy
  • Anti-Discrimination Policy
  • Supervision of Participants Policy
  • Staffing & Recruitment Policy
  • Staff Training, Development and Supervision Policy
  • Interpreter Services Policy
  • Complaint Handling Policy
  • Complaint Management System
• NDIS Employee Handbook
• NDIS Client Information Handbook
• NDIS Health and Safety Handbook
• Service Agreement
  • Service Agreement – Easy Read
• Related NDIS Templates and Forms, including:
  • Client Intake:
    • Service Delivery Checklist
    • Individual Participant Plan Template
    • Information Consent Form – Support Coordination
    • Intake Form – Service Provision (over 18 years)
    • Persons Information Consent Form
    • Client Advocate Nomination Form
    • Participant Strengths and Needs Assessment
    • Service Request Form – Support Coordination
  • Feedback and Complaints:
    • Complaint Acknowledgement Letter
    • Complaint Outcome Letter
    • Complaint Register
    • Feedback Form
    • Participant Exit Survey
  • Internal Audit:
    • Continuous Improvement Plan Template
    • Internal Audit Manual
    • Internal Audit Report Template
    • Internal Audit Schedule
  • Risk Management:
    • Conflict of Interests Register
    • Hazard Report Form
    • Risk Register
    • Incident Report Form
    • Incident / Injury Register
    • Participant Transition Checklist
    • WHS Checklist for In-Home Care
    • Risk Assessment Form
    • Participant Risk Assessment and Management Plan
  • Quality Management
    • Document register
  • Onboarding and Introduction
    • Folder Cover
    • Induction Paperwork Cover Letter
    • Staff Induction Checklist
    • Employee Details Form
    • Policy Manual Acknowledgement Form
    • Workplace Health and Safety Acknowledgement Form
    • Competency Sign Off Disability Support Worker
  • Training development
    • Employee Training Record
    • Training Planning Process
    • Employee License Register
    • Shift Training Acknowledgement – New Employee
    • Training Attendance Sheet
    • Training Evaluation Form
• User Manual – a step-by-step outline of the application and audit process, and graphical explanation of how to use the documents in the pack.

We will work with you to tailor our model answers for the Core Module and complete the online application on your behalf and submit to the NDIS Commission.

We can also assist to develop template Employment Contracts and Position Descriptions, however these do not replace the advice you should seek from your qualified employment and human resources professionals and advisors. Contact us for a quote.