Course Overview
This course provides an overview of ISO/IEC 17021, which specifies requirements for bodies providing audit and certification of management systems.
Who Should Attend?
- Certification body staff.
- Auditors and compliance managers.
Prerequisites
- None.
Learning Outcomes
- Understand the ISO 17021 framework and principles.
- Identify requirements for impartiality, competence, and audit process management.
- Learn how certification bodies demonstrate compliance.
- Recognise how 17021 interacts with other ISO standards.
Key Topics
- Purpose and scope of ISO/IEC 17021.
- Competence of auditors and certification body staff.
- Audit methodologies and impartiality safeguards.
- Certification decision-making and reporting.
- Maintaining the integrity and credibility of certification.
Material Inclusions
- Participant guide with standard requirements
- Sample conformity documents
- Case study scenarios
Assessment & Certificate
- Online multiple-choice quiz
- Short reflective questions
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