Course Overview
This course introduces the principles and practices of ISO 9001:2015 Quality Management Systems (QMS). Participants gain practical insights into quality auditing processes and learn how to support continuous improvement within their organisations.
Who Should Attend?
- Quality officers, compliance staff, internal auditors.
- Managers new to ISO 9001.
Prerequisites
- None.
Learning Outcomes
- Understand ISO 9001:2015 key principles, structure, and requirements.
- Recognise the role of internal audits in maintaining compliance and driving improvement.
- Learn the basics of planning, conducting, and reporting an audit.
- Apply auditing skills through case examples and practice scenarios.
Key Topics
- Overview of Quality Management Systems (QMS).
- The 7 quality management principles.
- Clause-by-clause breakdown of ISO 9001:2015.
- Types of audits (internal, external, supplier).
- Audit planning, execution, and reporting.
- Common non-conformities and corrective actions.
Material Inclusions
- Learner guide with standard overview
- Audit checklist templates
- Case study workbook
Assessment & Certificate
- Online multiple-choice quiz
- Short reflective questions
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