Course Overview
This workshop helps healthcare professionals develop emotional intelligence (EI) to improve communication, teamwork, and patient care outcomes. Participants will explore self-awareness, empathy, and resilience in high-pressure environments.
Who Should Attend?
- Nurses, allied health professionals, and carers
- Healthcare team leaders and supervisors
- Students preparing for clinical practice
Prerequisites
- None.
- Suitable to all healthcare workers and providers.
Learning Outcomes
- Define emotional intelligence and its role in healthcare
- Strengthen self-awareness and self-regulation
- Enhance empathy and patient-centred communication
- Build resilience to workplace stress and conflict
Key Topics
- Core components of emotional intelligence
- Empathy in patient and family interactions
- Stress management and self-care
- Leadership and teamwork in clinical environments
Material Inclusions
- Self-assessment tool for emotional intelligence
- Case study workbook for reflection activities
- Quick reference guide on EI strategies
Assessment & Certificate
- Online multiple-choice quiz
- Short reflective questions
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